Companies looking to provided better and less expensive support services have adopted any number of help desk "best practices" guidelines. Automating workflow to enforce a help desk's best practices deployment can drive even more value and efficiency. By pairing certain best practice areas with automated workflow, a help desk can provide a consistent and predictable level of support.

With the iTrack Web Interface you can give your customers or staff a way to submit incidents from their web browsers.

It helps create a stable and reliable IT support infrastructure in line with ITIL best practice disciplines including desktop, application, and network management.

HelpDesk Master software provides a web browser interface for the HelpDesk Master application. You can access the HelpDesk Master database across your in-house Intranet or Internet networks via an ODBC connection. These facilities can be used by any number of end users and will not result in the end users having to purchase additional licenses. The HelpDesk Master web component will allow your support personnel to manage all their allocated service requests via a web browser.

With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an e-mail and even chat with you live online.

Administrators can define service level agreements and monitor compliance. Email alerts are sent to individuals or groups when your defined service deadlines are approaching.

Computer Upgrade Agreement & Software Upgrade Agreement

Depending on the type of software you upgrade, your department may be billed. Visit the software supported page to see what can be installed free of charge and what will be installed at a fee.

All installs and upgrades are to the latest version of that software, given that the university actually runs or uses that particular software.

Depending on the type of software, Help Desk, may or may not be able to provide upgrade software for computers at home.