The Ticket Colors utility allows you to change the colors of the Help Desk Tickets and the Assigned tickets on the fly. Great for making the forms match your preferred colors. It also allows you to change the title of the tickets.

The new version of NetSupport DNA Helpdesk 2.0 features the ability to attached files to tickets, custom fields, automatic assignment by priority, active directory integrations and time logging against tickets.

The second licensing option for this type of web help desk software is designed for medium sized companies that do not want to purchase a license for each of their customer support members and have a large enough team that they have a set rotation of how many members are logged in at a time. This license is restricted, allowing only a specific number of customer service representatives to access the site at time. However, this works for medium sized companies that have little fluctuation in their customer help request levels.

Whether you currently track support requests on paper or spreadsheet, or have help desk software that is no longer adequate for your current needs, we invite you to take a look at our Novo Help Desk Software which enables you to provide a cost effective Intranet or Internet help desk support environment.

According to John Douglas, VP Sales and Marketing, "ShareTrack is rendering the traditional help desk application obsolete and is blurring the lines between internal software utility and external service availability. We guarantee it will improve how well the people within your organization communicate on key technology issues, as well as providing a solid platform for managing tasks, projects, implementations or whatever is needed at the moment."

There are many advantages, benefits and features help desk software has to offer. Some of the more commonly reported include:

Incident management software helps improve help desk teams response to certain high costs incidents. Most programs are automated and can be customized to service the needs of unique providers. Such software often provides clients with:

One solution offered by help desk software products includes self-service solutions. These solutions are targeted toward end users with little or no knowledge of help desk services. Self-service applications are targeted toward the average clientele to help them solve general computer or IT related problems within complex interventions from IT service personnel.

Hopefully this site will answer many of the difficult questions, including the basics, such as: What is a help desk? How do they work? Why have a software solution? What are the typical software functions? Where do I start?

Other remote control products charge on your customer base or monthly fee. Remote Helpdesk has only a single purchase charge based on your number of support staff. Remote Helpdesk offers real value in providing online support to a large customer base.