A metric for a helpdesk has to be very effective if it being designed at all, though it may be easy otherwise.

When establishing helpdesk scorecard, the following factors are usually looked at: response time, first call resolution, adherence to schedule, functionality of self-service tools and quality of calls.

If your document flow involves different versions of the same document, then you will not be able to leave without document comparison software.

ISL Light v3.1.0 allows operators to connect with clients' PC or Mac via Internet for remote desktop assistance. It transfers files by file synchronization; regains connection after rebooting computer, switching user, or logging off; and records sessions. Software offers communication via integrated audio (VoIP) and video.

Trust Digital, the leading smartphone security management provider, today announced the availability of Smartphone Security V7.6 with Remote Smartphone Assist[TM]. The new release of Trust Digital software enables IT helpdesks to troubleshoot, diagnose, repair, and remotely control user's smartphones and PDAs from the Trust Digital Enterprise Console. Additional tools available to IT helpdesks include assisting users with day-to-day issues such as recovering encrypted data from orphaned SD cards or remotely upgrading application software.

Rafte & Company, a leading provider of strategic technology consulting services for law firms, has introduced IS Helpdesk, a remote, on-call legal technology help desk. Designed specifically for law firms, IS Helpdesk can help reduce wasted time and increase productivity by having legal technology experts on call who can quickly address technology problems.

SSI Computer Services Ltd has revealed that it has selected Hornbill Systems, an IT support and service management solutions company, to provide IT Helpdesk software.

Designed to simplify the task of network administration and management, the software can be used to automatically build an inventory of the company's IT equipment and software, actively monitor for changes, and manage users support requests.

Cisco([R]) (NASDAQ:CSCO) today released a final set of results from a global survey of information technology (IT) decision makers, revealing a sobering admission among many of them that security-related helpdesk calls are rising and that, to protect increasingly mobile workers, a majority will increase security spending next year - and two of every five will boost spending by more than 10 percent in 2007.

Data storage solutions company LapiStor Ltd has unveiled a new online Helpdesk service.