The company itself has been successfully developing software applications and components for the past ten years. The list of our selected customers can be found here.

The current version of Polar Help Desk does not support other browsers, Microsoft internet explorer only, however we do plan to support other browsers in the future versions.

This is useful if you need to import one group of users to a specific Polar Help Desk group/role. Also, you can specify what user information will be imported. The integration with AD is manual; you can import your users with their passwords and usernames. Once you import your users from AD to Help Desk you cannot synchronize passwords.

Find the virtual folder where Help Desk is installed and browse for the HTTPRequestNTLMLogin.aspx. It should be on this path: HelpDesk > CommonDialogs > HTTPRequestNTLMLogin.aspx.

Sometimes IE implementation of the text area tag in the HTML adds trailing line feed characters. Please make sure you delete these otherwise the .xml will not be accepted by the parser. We are working on improving this system and will attempt to remove manual .XML scripting from the Polar Service Desk.

The duration of these calls is estimated to be on the rise. Recently, the number of users handled by each analyst has dropped severely. This seems to exist outside of changing technologies and systems.

Methodologies such as silent monitoring of calls, documenting actions taken towards the remedy of a problem, and on-going training of employees are implemented to ensure calls are taken with professionalism.

The latter involves occasions where the issue involves research by analysts. Per call pricing is the most common in the industry whereby analysts provide support on the most common applications and networks.

Usually, the business using the outsourced helpdesk will get an update once a month with all of the logistics attached.

As an entirely Web-based solution that natively integrates with management tools like Microsoft SMS, Helpdesk Solution provides affordable, easy-to-use, and extremely flexible management of help desk operations.