Many online companies offer free help desk software. Most of these programs are downloadable, easy to install and relatively easy to use. One company, HelpDeskReloaded.com, offers an excellent free help desk program with almost daily updates.

By trying out the software for myself, I could not provide you with a true review of the products. Performance means everything, and the best way to test performance is to see how it works for multiple businesses with varies needs. Today I am going to hook you up with the most reputable review sources available so that you can draw your own conclusion, and hopefully you will come back and tell us what you found.

Leigh Business Enterprises Ltd. (LBE) is giving away licences for its latest helpdesk software. Anyone can apply for a single user licence for LBE's browser or Windows based helpdesk applications. There is no spyware, no ads, no time limit, no tricks! This is exactly the same software as sold by LBE and used by businesses, major educational institutes, government bodies and health organizations throughout the world. The only restriction in this free licence is that only one person can use the software at one time.

I evaluated a few systems a couple of months ago, and we ended up with OTRS. I can't speak to using it as a solution database, although it does have plenty of search capabilities, but it makes a very nice ticketing system. Some of my favorite features are the ability to receive e-mails and send canned replies right from within the system, an "auto-close if no action" function, and the POP3 checker for e-mail. Worth a look.

In your search for freeware, keep your eye open for links that claim to be free while offering only a free trial version for a fixed time period. In addition, keep in mind the required useful features, administrator and user functions and whether you need multi-operator support. If your business does not require multiple operators, avoid going for complex software that provide features such as unlimited operators. Similarly, if your website does not support PHP, avoid selecting PHP ticket systems. Choose a web-based tool if you want your software to be accessible from any where.

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.

If your playing does not order binary operators,avoid feat for Byzantine code that wage features much as unlimitedoperators.Similarly, if your website does not hold PHP, refrain selecting PHP listing systems. Choose a web-based agency if you wan't your code to beaccessible from whatever where.Let's countenance at the features of whatever freeware assist code much as Help Desk Lite, Trouble Ticket Express, and HelpDesk Connect.

This is what the problem tracking software deals with. Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit "send", another member of your team has already dealt with the problem? It happens because conventional e-mail software does not support "group" mode. The Trouble Ticket Express solves the problem, as it requires claiming an ownership over a ticket, before ever starting to write an answer and ensures that no ticket belongs to more than one operator at once. It is like having shared mailbox with an advanced access control. Each e-mail message (or service ticket) has new attributes showing who is responsible and what current state is.

A customer submits an issue (ticket) to Jitbit Help-Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website-related issues etc) get notified of a new issue, and take it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

The system is deployed as a cost-effective hosted solution, so it won't require big investments. You will never have a headache with all the technical problems like security, reliability and maintenance again.