Before the use of Help Desk Management Software, the helpdesk facility was much old-fashioned when considering that calls had to be logged, numbered and assigned to the first support team, if the issue was not solved at this level it was moved to the next support team.

In many cases, companies have wasted valuable resources when they failed to manage their customer issues effectively. Web-based help desk software is considerably more valuable compared to having numerous email addresses for customer messages.

Apart from help desk, Request Tracker helps in project management, CRM, NOC ticketing, and software development. It does this by helping users to manage tasks implemented at enterprise-level such as the detection, classification, prioritization, assignment, resolution and notification. This platform has been used by support staff, systems administrators, software developers, IT managers, and sales departments of several Fortune 100 companies, government institutes, educational agencies, and global development organizations.

One of the most prominent benefits of having a web based help desk software system is that you will no longer be required to spend long hours replying to customer generated queries and complaints. The software will automatically do that for you by leading customers to the exact answers that they might be looking for. You do not have to worry about customer satisfaction because in case customers are unable to find the right answers using the software, they will always have the option of sending you an email. However, since there will only be a few such instances, you can rest assured that your mailbox will never ever get clogged by the hundreds of customer generated mails. The time and effort thus saved can then be employed for other equally important and productive purposes such as Internet marketing, lead generation, website traffic, profitability, business expansion, etc.

For deriving the benefits of a free helpdesk software system, all you need to do is download it and install it on your website server. After this, you can just sit back and relax because the software will then take care of all your business needs as might be related to customer support services. You will benefit a lot because then you will be able to save plenty of your precious time and effort. You will thus be in a better position to concentrate on other more important business issues such as sales and marketing, business expansion, and of course the profitability of your business.

Instead and in effect, a free help desk software system is the only thing that can justify and help your business grow. So get one before your competitor does the same, leaving you stranded on the road to success.

You may ask - Isn't this just another fancy IT tool? And besides, aren't helpdesks a prerogative of large corporations only? This is perfectly understandable in the era where IT tools are fast replacing many traditional methods of doing things but it may be wiser to join the revolution than resist it. You may think that nothing could replace the age-old tradition of personal and individualized approach when it comes to servicing customers. However, the fact is that customers these days are getting used to and placing more trust on sophisticated but courteous, automatic yet efficient processes.

Before I tell you how our helpdesk software works, let me quickly cover system requirements. You'll need an old PC with a network card - that's all! Because the entire system is built on java, it's compatible with anything, a server, a computer, and probably some things we haven't even tried yet.

SomeHelp is free, simple IT help desk software which helps your IT team/support desk manage and administrate support calls from your own organisation's users or your customers. It has been deliberately designed for simplicity of use and although it is rich in features, if you do want the most sophisticated solution available then this may not be the database for you!

An operator logs into the web based help desk, selects the inquiry from the list of pending service tickets and claims responsibility over it. The help desk software immediately removes taken ticket from the pending queue and a copy of the message is being emailed to the operator as if it was sent directly from the customer's computer. At this point operator may start composing a response using his/her favorite mailer program with a single click on "reply" button.