HelpDesk Expert's web help desk software, for example, has four primary licensing types designed to work with the finances of most companies whether they are large or small. The first type is a strange license that many companies of this nature do not off, which sets HelpDesk Expert apart from the competition. This is a license to use the software that includes hosting the program on their own services. This licensing option is on a monthly payment plan, unlike the other options. As some companies cannot be bothered with running a server farm, or all of their machines are currently being used for other purposes, they can benefit from this unusual offer. The remaining three licensing types are more mainstream, each one designed for a different sized company. The first type is particularly designed for very small companies who only have a few staff members working in their customer service department. This licensing option involves the purchase of a license for each of the members of the customer support team. This license is given directly to each specific member, granting them full access to the system whenever they want. As small companies in this situation do not have standard staff rotation for customer service, this option successfully allows these individuals to have access whenever they need to use the system.

The second licensing option for this type of web help desk software is designed for medium sized companies that do not want to purchase a license for each of their customer support members and have a large enough team that they have a set rotation of how many members are logged in at a time. This license is restricted, allowing only a specific number of customer service representatives to access the site at time. However, this works for medium sized companies that have little fluctuation in their customer help request levels.

The third and final type of license is a site license. This is designed for large companies and call centers. This license provides unlimited access to all members of the support time, no matter when they log on to the system. With this many choices, it is hard to not find one that suits your purposes. When selecting what web help desk software you wish to invest in, cost will be a very important factor in your final decision. You need to be able to find the application for the best price that has all the features your company or organization require to improve your customer service department. On account of this, you will need to spend a great deal of time researching the various licensing types when it comes to web based applications.