According to John Douglas, VP Sales and Marketing, "ShareTrack is rendering the traditional help desk application obsolete and is blurring the lines between internal software utility and external service availability. We guarantee it will improve how well the people within your organization communicate on key technology issues, as well as providing a solid platform for managing tasks, projects, implementations or whatever is needed at the moment."


Firebreak Software (Anaheim, CA) is a local leader in providing forward thinking help desk and IT solutions including help desk software and help desk performance analytics. Firebreak pioneered the adaptation of Wiki concepts to help desk software. ShareTrack is patent pending. Firebreak Software introduces ShareTrack, a breakthrough help desk software product designed to reduce organizational information management costs and streamline communications between technology departments and their users. Easy to use yet powerfully flexible, the new Wiki-type application incorporates help desk reporting features with email capabilities and informative analytical tools. With a Wiki-like Web-based foundation, ShareTrack not only facilitates collaboration and interaction between users, but it is easily adapted to track most any type of textual information from any department within an organization, as well as with vendors and business partners that are registered for access.