IssueTrak will automatically assign new issues based on your preferences.
When entering a new, but repetitive issue, you can select a pre-filled issue from a drop down menu and only have to enter specific information about the issue.
Create tasks or select a predefined group of tasks to add to an issue. Tasks can be assigned to anyone in your organization and can even be given dependency levels.
Send notifications to members of a distribution list when specific issue types are submitted or other actions occur.
When a new issue comes in via email, IssueTrak creates a track able request based on the emails content, and then automatically assigns the issue. IssueTrak will also keep track of all subsequent email correspondence inside of the issue.
Easily assign, track and manage IT support requests

Administrators can define service level agreements and monitor compliance. Email alerts are sent to

Streamline your service desk procedures

individuals or groups when your defined service deadlines are approaching.
IssueTrak's help desk software is 100% Web based and zero footprint. No installation on individual computers is necessary and IssueTrak is easily accessible through a web browser to submit or check status of a support request.
Customize your dashboard to show the metrics you care about the most. Easily see the number of unassigned, open and escalated issues, average response time, and open incidents by assignee, type and priority.

Manage your IT assets

Automatically audit, record and maintain information about your assets in IssueTrak's IT help desk software.
Assets can be linked to users and when resolving support requests related to an asset, you can associate the issue and asset and view its software and hardware components.
Use the asset search capability or built-in reports to easily locate items and detect trends, retrieve detailed information about your IT and non-IT assets.

Create and run reports

The reporting options available in IssueTrak stretch as far as your creativity will allow. Create and run reports on numerous data fields to use in your IT decision making.
Schedule reports for delivery to specific people in your organization via email.
Increase end user satisfaction

Your users can submit issues via email or their web browser and check on the status of their issue anytime, anywhere without interrupting your help desk staff.

Manage knowledge base articles and issue solutions

Maintain a collection of resolved issues right at your fingertips. Search your open and closed issues and help desk requests based on one or numerous fields.
Create knowledge base articles from resolved issues instantly or write them from scratch.
Email knowledge base articles to customers with open incidents or allow staff and customers to search your knowledge base articles to help them resolve issues.
See how IssueTrak's Help Desk software addresses common help desk issues below.