Hopefully this site will answer many of the difficult questions, including the basics, such as: What is a help desk? How do they work? Why have a software solution? What are the typical software functions? Where do I start?

Other remote control products charge on your customer base or monthly fee. Remote Helpdesk has only a single purchase charge based on your number of support staff. Remote Helpdesk offers real value in providing online support to a large customer base.

Companies looking to provided better and less expensive support services have adopted any number of help desk "best practices" guidelines. Automating workflow to enforce a help desk's best practices deployment can drive even more value and efficiency. By pairing certain best practice areas with automated workflow, a help desk can provide a consistent and predictable level of support.

With the iTrack Web Interface you can give your customers or staff a way to submit incidents from their web browsers.

It helps create a stable and reliable IT support infrastructure in line with ITIL best practice disciplines including desktop, application, and network management.

HelpDesk Master software provides a web browser interface for the HelpDesk Master application. You can access the HelpDesk Master database across your in-house Intranet or Internet networks via an ODBC connection. These facilities can be used by any number of end users and will not result in the end users having to purchase additional licenses. The HelpDesk Master web component will allow your support personnel to manage all their allocated service requests via a web browser.

With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an e-mail and even chat with you live online.

Administrators can define service level agreements and monitor compliance. Email alerts are sent to individuals or groups when your defined service deadlines are approaching.