As a web based software solution it is accessible at any time and from any place in the world.

It facilitates the adequate service delivery to the end-users whether they are external or internal customers.

If your service user prefers the email communication, one may do so, while your support staff retains the benefits of systematic incident tracking and management over the help desk software.

Our software engineers review these reports and do their best to address these requests in the next product release cycle.

The company itself has been successfully developing software applications and components for the past ten years. The list of our selected customers can be found here.

The current version of Polar Help Desk does not support other browsers, Microsoft internet explorer only, however we do plan to support other browsers in the future versions.

This is useful if you need to import one group of users to a specific Polar Help Desk group/role. Also, you can specify what user information will be imported. The integration with AD is manual; you can import your users with their passwords and usernames. Once you import your users from AD to Help Desk you cannot synchronize passwords.

Find the virtual folder where Help Desk is installed and browse for the HTTPRequestNTLMLogin.aspx. It should be on this path: HelpDesk > CommonDialogs > HTTPRequestNTLMLogin.aspx.

Sometimes IE implementation of the text area tag in the HTML adds trailing line feed characters. Please make sure you delete these otherwise the .xml will not be accepted by the parser. We are working on improving this system and will attempt to remove manual .XML scripting from the Polar Service Desk.

The duration of these calls is estimated to be on the rise. Recently, the number of users handled by each analyst has dropped severely. This seems to exist outside of changing technologies and systems.