Courion Password Courier

Password Courier is an enterprise password management solution that enables IT end users to change, synchronize and even reset their passwords PASSWORDS - Parallel and Real-Time Advanced Surveillance System with Operator Assistance for Revealing Dangerous Situations without support staff involvement.

By delivering self-service administration for the most common IT support requests, Password Courier closes loopholes in the security administration process while at the same time eliminating a large percentage of phone calls to the support desk.

End-users can access Password Courier via the web, via IVR and directly from the Microsoft Windows logon screen to reset, change or synchronize passwords to Windows NT, NetWare, Unix, Mainframes, web servers, databases and other applications.

Rather than requiring the implementation of large-scale framework infrastructure, Courion software leverages market-leading help desk, security, system management, directory and other IT infrastructure already in place for timely and low-risk delivery of secure self-service.

The Unisys e-@ction OneCall Solution provides a variety of customizable services, including multi-vendor equipment maintenance, software support, end user help desk support and asset management -- all designed to improve end-user productivity and all managed through a single point of contact.

Unisys Help Desk Services provide hardware and software support delivered by a specialized staff of technical experts. With remote, on-site, or hybrid (both remote and on-site) support available, Unisys Help Desk provides flexible, high-availability support for distributed computing environments. Unisys Help Desk Services provide efficient problem diagnosis and resolution.

Additionally, Unisys world-class support systems dispatch the right people with the right skills and products, usually resulting in first-call resolution.

Unisys Corporation and Courion Corporation, the leading provider of self-service user management solutions, today announced that Unisys will offer Courion's Password Courier as an enterprise password management solution within its portfolio of Unisys e-@ction OneCall end user support solutions.

Password change, reset and synchronization requests account for up to 30 percent of end-user requests to outsourced IT support operations. Using Password Courier, Unisys will provide secure, self-service solutions that enable customers to solve these password problems without needing to resort to telephone based support.

Through the agreement, Unisys will deliver lower cost support, improved service quality and enhanced security to its corporate customers by providing automated password management services for Windows NT, Novell, Mainframes, Unix, SAP and more directly from users' desktops, via the Web or Interactive Voice Response (IVR).

Unisys will distribute, deploy and/or host and manage Password Courier as part of an overall help desk solution.

"Unisys is continually looking to enhance the portfolio of best-of-breed solutions offered to our customers," said Mary Ann Zaborowski, director, Worldwide Help Desk Services, Unisys Global Network Services. "A key way to do this is to deliver enhanced service quality and security while reducing overall support costs. We feel Courion's Password Courier technology will significantly enhance Unisys capabilities in automated user management and security. By automating password resets and changes, we can focus our help desk staff on complex user issues and deliver higher service levels to our customers."
Unisys professional services, offered in conjunction with Password Courier, are integral to this support offering. In the future, Unisys plans to provide auto ticket logging and closure for cohesive end-to-end service management, regardless of support access and resolution methods.

Self-service password management will provide Unisys customers with around-the-clock support for password reset, change and synchronization issues, enabling end users to get back up and running faster without needing to engage additional support services.

Password Courier's integration with existing Unisys technical infrastructure will allow Unisys to track and log password management incidents automatically for cohesive, end-to-end service management - regardless of support access and resolution methods.

Additionally, Password Courier's automated intrusion alerts provide immediate notification of Unisys personnel and the customer's internal security staff as to any security breaches or problems.

"Password resets consistently account for one of the highest volumes of support requests," said Chris Zannetos, Courion's president and CEO. "This issue is magnified for outsourcers dealing with numerous corporate help desks and differing security policies. Courion's technology, combined with Unisys leading services capabilities, provides one of the best solutions in the industry for customers looking to outsource help desk and user administration services, while reducing overall support costs and increasing enterprise security."

Courion Password Courier

Password Courier is an enterprise password management solution that enables IT end users to change, synchronize and even reset their passwords PASSWORDS - Parallel and Real-Time Advanced Surveillance System with Operator Assistance for Revealing Dangerous Situations without support staff involvement.

By delivering self-service administration for the most common IT support requests, Password Courier closes loopholes in the security administration process while at the same time eliminating a large percentage of phone calls to the support desk.

End-users can access Password Courier via the web, via IVR and directly from the Microsoft Windows logon screen to reset, change or synchronize passwords to Windows NT, NetWare, Unix, Mainframes, web servers, databases and other applications.

Rather than requiring the implementation of large-scale framework infrastructure, Courion software leverages market-leading help desk, security, system management, directory and other IT infrastructure already in place for timely and low-risk delivery of secure self-service.

The Unisys e-@ction OneCall Solution provides a variety of customizable services, including multi-vendor equipment maintenance, software support, end user help desk support and asset management -- all designed to improve end-user productivity and all managed through a single point of contact.

Unisys Help Desk Services provide hardware and software support delivered by a specialized staff of technical experts. With remote, on-site, or hybrid (both remote and on-site) support available, Unisys Help Desk provides flexible, high-availability support for distributed computing environments. Unisys Help Desk Services provide efficient problem diagnosis and resolution.

Additionally, Unisys world-class support systems dispatch the right people with the right skills and products, usually resulting in first-call resolution.