Compu's Dallas and Paulsboro, N.J. help desk facilities currently support more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers and leading system integrators. CompuCom's certified support experts have institutional knowledge in commercial applications, network and client operating systems, computing hardware platforms, and most recently wireless personal digital assistant (PDA) applications.

Said Ed Coleman, chief executive officer of CompuCom, "The opening of our Tempe, Ariz. help desk will enable CompuCom to provide additional support and expertise from a facility staffed by experts knowledgeable in the environments of many of our newest clients."

CompuCom's help desk has received several industry awards including the 1998 and 1999 STAR (Software Technical Assistance Recognition) Award in the outstanding outsourcer category from the Software Support Professionals Association. Most recently, CompuCom was recognized as the highest ranked outsourced help desk provider by the Help Desk Institute as the only outsourcer to achieve a finalist place in the Help Desk Institutes' 2000 Team Excellence Award. In addition, CompuCom's help desk has received the prestigious Support Center Practices (SCP) certification for the past three years, 1998, 1999 and 2000, demonstrating CompuCom's commitment to following industry best practices.

This is the third operation of its kind for the leading infrastructure solutions provider. The 32,000 square foot facility will increase client call-volume capacity and provide alternative site redundancy for CompuCom's award-winning help desk. CompuCom expects to begin taking client calls at this facility in July.