"eSupport Essentials represents a best practice for the internal Help Desk. It is a real and very practical solution to the harsh realities of the business world," commented Pete McGarahan, chairman of Help Desk 2000. "The product enables IT to take a fresh and highly efficient approach to solving the everyday problems facing technology users."

Help Desk 2000, a division of STI Knowledge Inc., offers the technical support industry's most widely recognized Help Desk certification programs. The mission of Help Desk 2000 is to elevate the support industry through certification, education and membership. As the leading industry professional organization, Help Desk 2000 advocates Help Desk success through focus on exceptional customer care and positive business impact.

"STI Knowledge has a sizable sales, consulting and services practice that will now offer Previo products as a best practice for the internal Help Desk," commented Tom Dilatush, president and CEO of Previo. "The endorsement by Help Desk 2000 is especially gratifying given their stature in the market and their expertise with all the alternatives."

Previo (Nasdaq:PRVO), an innovator of eSupport(Electronic SUPPORT) Providing product support over the Web rather than by telephone. Successful eSupport companies spend an enormous amount of time developing a knowledge base that addresses users' questions in a logical order. However, many do not put in the required effort, and people find wading through the troubleshooting hierarchy or question and answer page as frustrating as waiting on the telephone for a half hour.
..... Click the link for more information. products and services for enterprise Help DeskThe Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com)
..... Click the link for more information. and Desktop Services organizations, Thursday announced that STI Knowledge Inc. has signed a contract to resell Previo eSupport Essentials(TM).

In addition, STI Knowledge will include the product in all outsourcing and insourcing projects.

"We have extensive real world experience providing front-line Help Desk services and consulting," commented Cliff Oxford, CEO of STI Knowledge. "We know that adding Previo to our outsourced and insourced offerings will improve the service. We believe in the product so much we use it ourselves."
STI Knowledge provides services, technology, education, and certification for the support industry. The company's customers can choose to outsource their Help Desk, have STI Knowledge provide on-site Help Desk services or purchase software for their own staff use. As the leading provider of eSupport services, STI Knowledge enables corporate growth and profitability through innovative support and consulting solutions. By integrating the power of technology, people and process, STI Knowledge's comprehensive support strategy transforms organizations from a telephone-based support organization to a Web-centric Knowledge Center. Help Desk 2000, the education and certification division of STI Knowledge, is the leading provider of certification for the support industry.