Plaut can tailor its Help Desk Services to meet company-specific needs with different tiers of service and response times. Help Desk offers customers three levels of support: Level I - End-User Support, Level II - Application Troubleshooting and Problem Resolution, and Level III - Application Enhancement Support. Level I Help Desk provides the end-user community with fast and accurate "how-to" answers to questions regarding business processes and SAP R/3, an element of the mySAP.com(tm) Internet business strategy that provides personalized solutions on demand. Level II Help Desk provides system analysts with a single point of contact for troubleshooting and resolving application problems including undocumented errors and program failures. Level III Help Desk supplies customers with Plaut's expert guidance on how to fine-tune and keep SAP R/3 up-to-date.

Users are able to reach the Help Desk Services via three methods: direct toll-free number, e-mail interface, and Web interface. To ensure that customers' needs are met within the existing time constraints, all customer inquiries are recorded and logged.

Plaut Consulting Inc. today announced the availability of Help Desk The Help Desk Process
Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. (Illustration courtesy of Help Desk Technology Corporation, www.helpstar.com) Services for SAP(tm) solutions, a new offering that will provide SAP R/3(R) customers timely and cost-effective support, prompt resolution to application problems, and expertise to fine-tune and update their systems. Help Desk Services is available to current Plaut customers as well as companies using SAP solutions not implemented by Plaut. Unlike other help desk solutions, Plaut's Help Desk offers a consistent knowledge base of experts whose extensive background with SAP solutions allows them to address each customer's specific system and business processes. Help Desk, which is offered on a fixed-price, monthly retainer basis with guaranteed response time, allows end-users to focus on existing work rather than having to troubleshoot problems.

"Help Desk is designed to be a cost-effective, practical solution for companies of all sizes using any of the SAP solutions," said Gary DiOrio, president and CEO, for Plaut Consulting Inc. "With Plaut's Help Desk solution, organizations have access to Plaut's consultants and a vast knowledge base. Our customers will realize a profound impact on costs by reducing the need of having an in-house support staff."