PeopleSoft, Inc. (Nasdaq:PSFT) today announced that PeopleSoft(R) Enterprise Customer Relationship Management (CRM) 8.9 HelpDesk has received PinkVerify(TM) certification from Pink Elephant, a leading global IT service management education and consulting provider. The certification verifies PeopleSoft's Information Technology Infrastructure Library (ITIL(R)) compatibility and demonstrates the company's commitment to industry best practices in IT service management and support.

"We are pleased to announce that PeopleSoft has completed the PinkVerify certification process," said David Ratcliffe, president of Pink Elephant. "PeopleSoft's ongoing adoption of IT best practices and its commitment to the Total Ownership Experience of its customers corresponds directly to the PinkVerify objective of aligning IT practices with business objectives."

The Information Technology Infrastructure Library is a set of guidelines developed by the United Kingdom's Office of Government Commerce. The guidelines provide a best-practices approach to IT management, support, and delivery, and facilitate the adoption of the ITIL framework as organizations worldwide implement an integrated, process-based approach to IT. Pink Elephant, a world leader in IT Service Management, was the first organization to bring public ITIL education and certification to North America.

For software vendors, PinkVerify certification confirms that a Pink Elephant IT Service Management consultant has verified that their solution meets the functional requirements needed to support the ITIL framework. PeopleSoft Enterprise HelpDesk has been certified in all four areas of the PinkVerify service and support program: Incident Management, Problem Management, Change Management, and Configuration Management.

PeopleSoft Enterprise HelpDesk automates the support of IT systems and assets, enabling organizations to more effectively manage employee IT requests and operational requirements. The solution provides rich functionality such as knowledge management, multi-dimensional reporting, prescriptive analytics, and change and service-level management. It also delivers out-of-the-box support for ITIL-defined workflow and agent and management-level reporting.

"PeopleSoft is committed to ensuring our customers' success as they adopt the ITIL framework to enhance service levels, increase employee productivity, and reduce IT delivery costs," said Steve Roop, vice president of product marketing for PeopleSoft Enterprise CRM. "Hundreds of customers are currently using PeopleSoft Enterprise HelpDesk solutions to manage their IT service delivery. Our PinkVerify certification is an important validation of our ongoing best-practices approach to IT management, support, and service delivery."