The HDI Site Certification Program is a program for the review and evaluation of support centers, designed to improve the effectiveness of the support services industry by providing a reference model, industry standards that are recognized worldwide, and an accompanying certification program.

"ITR clearly exemplifies excellence in all eight of the core areas that the HDI Site Certification program focuses on -- leadership, policy and strategy, people management, resources, processes, people satisfaction, customer satisfaction and performance results," stated Ron Muns, founder and CEO, Help Desk Institute.

"We decided to embark on the HDI Site Certification process because of its benefits of greater customer satisfaction, improved employee morale and measurement tools that provide benchmarks for organizational growth and maintenance of industry performance standards," said Gary C. Gray, CEO. "This sends a clear signal to our customers and competitors that we are a leader in this field," Gray added.

ITR, a total technology provider that provides application management services and enterprise management services, has successfully undergone an audit of its support center, and has achieved this prestigious designation.

Donna Holt, a certified auditor for the HDI Site Certification Program, conducted the site audit. "It was a pleasure working with ITR on this audit. ITR's management team is very focused on the quality of the company's products and services, and the environment provided for all of its associates. I extend my congratulations to ITR on the successful completion of this audit. The award of HDI Certified Site status to ITR is well-deserved, and represents the end result of much hard work and preparation," said Holt.