The selection of the Team Excellence Award winner is based on specific criteria that evaluates the applicants' ability to demonstrate excellence in three categories: people, process, and technology.
Ron Muns, founder and CEO of HDI, commented, "This award is a tribute to the standards of excellence that The Reynolds and Reynolds Company maintains in its day-to-day operations to provide quality customer support. Reynolds and Reynolds is an exemplary organization."

"Reynolds and Reynolds has long recognized the critical importance of providing best-in-class service to our customers, as well as gaining clear, concise and timely feedback in order to continuously serve them better. This Team Excellence Award is confirmation that we're doing an excellent job," said Scott Schafer, senior vice president of Reynolds Info-Structure Services. "This Team Excellence Award is also a motivator to not only continue our best-in-class service to the automotive retailing industry, but also to strive for even greater customer satisfaction and more efficient service delivery."

Help Desk Institute's Team Excellence Awards are presented annually. The finalist organizations for this year's award included Cigna of Philadelphia and Virtua Health of Gibbsboro, N.J.  Muns added, "Everyone that seeks the award is a winner, especially the finalists. They are all world-class support organizations."

HDI - High-Distance Interleaver), the world's largest membership association for service and support professionals, announced today that The Reynolds and Reynolds Company's (NYSE: REY) Technical Assistance Center is the winner of the 2001 HDI Team Excellence Award. The announcement was made at the Help Desk Institute Conference and Expo (HDI 2001) held March 18-21, 2001 in New Orleans.

HDI's prestigious Team Excellence Award honors the help desk team that has most enhanced the image of the help desk profession by setting and achieving the highest standards of excellence in customer support. The HDI Team Excellence Award is the "gold medal" of the customer support profession.