HEAT and KnowledgeSync 2000 Integrated to Alert Users About Critical Help Desk Conditions

Written by zhangyuan

April 28, 2008 14:55

"Nowhere in an organization is the concept of a business-oriented `smoke detector' more essential than for a Help Desk," said Don Farber, Vice President of Marketing for Vineyardsoft Corporation. "Instead of fighting fires, KnowledgeSync identifies and responds to critical, time-sensitive Help Desk incidents, and prevents fires from occurring in the first place."

KnowledgeSync for HEAT runs under Microsoft Windows 95/98/2000 and NT, and is available today from authorized KnowledgeSync Business Partners.

About FrontRange Solutions (formerly GoldMine Software Corp.)

Founded in 1989 and headquartered in Colorado Springs, Colo., FrontRange Solutions Inc. is a leading provider of front-office solutions to enable small- to medium-sized organizations to buy, sell and support customers with Web-based applications designed for the New Economy. The company sells its products and services through a direct sales force, value-added resellers and other distribution partners.

World leader in Help Desk solutions for mid-range organizations, FrontRange HEAT Division Inc., and Vineyardsoft Corporation, leading developer of e-business alert messaging software, today announced a strategic alliance to integrate KnowledgeSync 2000 software with HEAT(R) Help Desk software See help desk..

KnowledgeSync's revolutionary unified alert messaging (UAM) acts as a "smoke detector" to alert customers to potential problems. HEAT users now have the ability to automatically identify and respond to critical time-sensitive Help Desk incidents, such as backlogs and bottlenecks, thus improving overall Help Desk operations.

"The level of support provided to customers is a critical factor for service and support organizations. Our mission is to improve every aspect of Help Desk productivity," said Edwin Gear, HEAT Division president. "We do this by choosing the absolute best products to work with HEAT. KnowledgeSync's seamless integration offers functions that are essential to a truly proactive Help Desk."

KnowledgeSync monitors the data within HEAT and between HEAT and other application software. It uses e-mail, fax, pager, PDA, cell phone, and webcast technologies to quickly alert HEAT users of any problems -- or potential problems -- that could adversely affect Help Desk performance and customer satisfaction.