|
Computer Help Center,' which is chock-full of news about the latest computer viruses, technology marvels (petri-dish fingers, the secrets of bacterial DNA), industry news, and flat-out gossip. There's also a search engine for locating highly specialized software for business, Internet, multimedia, operating systems, utilities, and development applications. Click `Publications/Research' for advice from experts, plus current and past issues of SupportWorld Magazine Online (in PDF format). That's all in the free part. HDI also sells memberships ($150-up) that buy you forums, product discounts, salary surveys, certification evaluations, and more." "Our mission with the HDI website - and with all of HDI's offerings - is to provide an unparalleled resource for information and education about and for the help desk and support industry," stated Ron Muns, founder and CEO, Help Desk Institute. "We are very pleased and honored to receive this acknowledgement from the Harvard Business School that we have achieved our goal." Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. HDI - High-Distance Interleaver), a ThinkService professional community and the world's largest membership association for service and support professionals, announced today that its website (www.thinkhdi.com) is featured on the Harvard Business School website "HBS Working Knowledge," a collection of timely business information featuring research from HBS faculty and other well respected sources. Harvard Business School reviews and recommends HDI's site in its Customers & Services topic area Harvard Business School's review of HDI's website states, "For a hot time, dial the Help Desk Institute! If you're a techie or CSR (or someone who hires them), you won't be able to tear yourself away from HDI's goodies. Check out the industry polls (with real-time voting), workshops, book reviews, monthly `All Star Awards' for exceptional support personnel, calendar of industry events, and employment opportunities at Jobdesk.com--the industry's `only career assistance Web site dedicated solely to the support professional.' Click `My Tools' to find the `
|
