Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI cosponsors the annual Support Services Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide.

ThinkService was formed in 1999 with the merger of UK-based Customer Service Management (CSM) Group and Colorado Springs-based Help Desk Institute, thus forming the world's largest membership and subscription organization for customer service and support professionals. ThinkService was founded to build and serve professional communities by providing a wealth of valuable resources including membership services, web-based services, publications, conferences, training and certification programs, and industry research to a number of related communities in the service and support industry. Today ThinkService is the umbrella for three professional communities: Help Desk Institute, the Customer Service Management Association and the i-Support Association.

HDI's sponsorship program allows HDI to provide expanded membership benefits to its 7,500+ members, while offering sponsoring companies the opportunity for increased exposure to Help Desk Institute's members via a variety of marketing opportunities. There are a limited number Bronze, Silver, and Gold sponsorships available.

"We are very pleased to have the HEAT Division as one of HDI's sponsoring organizations," stated Ron Muns, founder and CEO, Help Desk Institute. "Having the support of an industry leader like FrontRange Solutions will assist HDI in achieving its mission of leading the customer support profession worldwide through new, innovative programs and providing access to the latest and best industry resources."

"We are proud to have this opportunity to be the Gold level sponsor of Help Desk Institute," said Edwin Gear, HEAT Division, president. "HDI is the leading organization for the support industry. Through this sponsorship we hope to demonstrate HEAT Division's support for HDI and its new programs, as well as the support industry as a whole."