"Help desk professionals turn to Help Desk 2000 for new ideas and information to help them keep pace with their highly demanding jobs," said Karen Angelini, vice president of marketing for MyHelpdesk.com. This co-branded site puts our service right at these members' fingertips. We anticipate that, as a result, MyHelpdesk.com will become the de facto resource for computer help professionals and an increasingly common part of internal corporate support portals."

MyHelpdesk(TM), The Computer Help Portal, provides users with easy access to a full range of computer help resources through its comprehensive and vendor-independent computer help directories. A variety of topics are covered, ranging from productivity tips to software upgrades to installation information. Instant access to MyHelpdesk.com's easy-to-navigate directories gives the Help Desk 2000 Community a "book marked place to go" to quickly access computer help resources directly relevant to their needs.

MyHelpdesk's help directories consist of 30 common help categories, including searchable knowledge bases, FAQs, phone support, tips, user groups, message boards, chats, training, updates, books, manufacturer sites and much more. Handpicked by an experienced editorial computer support staff, the directories contain the best computer help resources on the Web for the most popular software and hardware products.

Help Desk 2000 is the premiere resource for teaching and certifying best practices and innovative methodologies into the Fortune 500. Its help desk community turns to Help Desk 2000 daily for information on best practices for staffing, managing and continuously improving their help desk operations. With the addition of the Web's largest directory of more than 2,200 software and hardware products from MyHelpdesk.com, the Help Desk 2000 community will now have an abundance of relevant product-specific information (for both troubleshooting and productivity questions) at their fingertips, enabling them to increase First Contact Resolution (FCR FCR - Face Cluster Radiosity
In addition, the Help Desk 2000 Community is able to share their knowledge or experience with MyHelpdesk.com's service with their corporate customers. By promoting self-service support alternatives, customers are encouraged to leverage MyHelpdesk.com's resources on their own, reducing their reliance on live help desk phone support for straightforward requests and problems. This releases some of the support burden on the help desk and avoids customer frustration and lost productivity time while waiting on the phone for help.

"By providing a 'one-stop shopping' portal for both the Help Desk staff and corporate customers, MyHelpdesk.com accelerates the problem resolution process as well as empowers the customer with the tools to serve themselves first," said Peter McGarahan, chairman of Help Desk 2000. "Help Desk staff have the option to introduce customers, either individually or en masse, to MyHelpdesk.com resources or to simply use the service to reduce their research time for product information. Either way, basic and repetitive questions or requests are resolved quickly, elevating help desk professionals by making them available and responsive to more serious or complex computer issues that are impacting the business."