Compu's help desk is staffed by more than 200 vendor-certified specialists and handles more than 60,000 client calls every month. Help desk is a component of CompuCom's integrated IT outsourcing services, which also include on-site engineering, asset management, network and server management, and software services including license management. CompuCom also provides business process outsourcing and IT consulting and systems integration.

Before joining Compu, Frantz managed a support center for Anderson Consulting. Prior to that, Frantz implemented and managed the nationwide technology support infrastructure for Greyhound Lines.

"Meg brings extensive experience and knowledge of client requirements to this position," said Ed Coleman, CEO of CompuCom. "Her proven ability to maximize client satisfaction in this critical area is a clear demonstration of Meg's leadership in building excellent teams."

"My goal is to continue building a successful IT support outsourcing organization focused on client performance and over-achievement of expectations," said Frantz.

Frantz is responsible for the implementation of CompuCom's help desk strategy and the management of the company's Services Support Center, which provides help desk and on site dispatch services to CompuCom's clients.

Frantz has been with Compu since 1995, serving as director of help desk services where she was responsible for overseeing the successful delivery of CompuCom's help desk and dispatch services. Under Frantz's direction, CompuCom's help desk has received several industry awards, including the 1998 and 1999 STAR (Software Technical Assistance Recognition) Award in the outstanding outsourcer category from the Software Support Professionals Association. Most recently, CompuCom was recognized as the highest ranked outsourced help desk provider by the Help Desk Institute as the only outsourcer to achieve a finalist place in the Help Desk Institutes' 2000 Team Excellence Award.

Frantz holds a Bachelor of Science degree in business management from Louisiana Tech UniversityLouisiana Tech University, at Ruston; coeducational; state supported; chartered 1894, opened 1895 as an industrial institute. It became Louisiana Polytechnic Institute in 1921 and attained university status in 1970. Research facilities include the Institute for Micromanufacturing.