You are here : HomeHelpdesk SoftwareHelpdesk Articles→CompuCom Expands IT Support Capacity with the Opening of Third Help Desk Operations Facility
CompuCom Expands IT Support Capacity with the Opening of Third Help Desk Operations Facility      
Written by zhangyuan   
April 28, 2008 14:58

CompuCom Systems, Inc., headquartered in Dallas, Texas, provides people, process and technology to deliver infrastructure solutions that optimize E-business and enterprise applications. Combining knowledge, strategy and tactical experience, CompuCom offers business process outsourcing, IT outsourcing, IT consulting and systems integration for clients operating in the re@l world(SM).

This press release contains certain forward-looking statements regarding the operations of the help desk in Tempe, Ariz. that involve certain risks and uncertainties that could cause actual results to differ materially from the results discussed herein, specifically, that the help desk may not be operational in July and there may not be client calls taken in July or any other time. Recipients of this press release are cautioned to consider these risks and uncertainties and to not place undue reliance on these forward-looking statements.

CompuCom's Dallas and Paulsboro, N.J. help desk facilities currently support more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers and leading system integrators. CompuCom's certified support experts have institutional knowledge in commercial applications, network and client operating systems, computing hardware platforms, and most recently wireless personal digital assistant (PDA) applications.

Said Ed Coleman, chief executive officer of CompuCom, "The opening of our Tempe, Ariz. help desk will enable CompuCom to provide additional support and expertise from a facility staffed by experts knowledgeable in the environments of many of our newest clients."

Richard Bowman will serve as director of help desk operations and oversee the Tempe, Ariz. location. Bowman formerly served as director of help desk for InaCom and will report to Meg Frantz, vice president of help desk operations for CompuCom.

CompuCom's help desk has received several industry awards including the 1998 and 1999 STAR (Software Technical Assistance Recognition) Award in the outstanding outsourcer category from the Software Support Professionals Association. Most recently, CompuCom was recognized as the highest ranked outsourced help desk provider by the Help Desk Institute as the only outsourcer to achieve a finalist place in the Help Desk Institutes' 2000 Team Excellence Award. In addition, CompuCom's help desk has received the prestigious Support Center Practices (SCP) certification for the past three years, 1998, 1999 and 2000, demonstrating CompuCom's commitment to following industry best practices.