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Compu's help desk supports more than 60,000 calls per month from its client base of Fortune 1000 enterprises, early growth-stage companies, major technology equipment manufacturers, and leading system integrators. CompuCom's help desk has on staff more than 200 experts certified in the leading applications, network and client operating systems, and computing hardware platforms. "Compu's support center is truly a best-in-class operation. Their attention to people, process and technology allows them to be innovative in how they provide support to their clients. Their dedication to their people and their clients is truly a great accomplishment," said Ken Webb, Chief Operating Officer, Help Desk Institute. "For many organizations, the benefits from outsourcing help desk are enormous," said Ed Coleman, Chief Executive Officer of CompuCom. "This recognition from the Help Desk Institute is much appreciated validation of our commitment to excellence in this important area." Help desk software must be able to effectively support all the possible paths that a service request may follow from start to completion as is diagrammed here. The prestigious award honors the help desk team who has most enhanced the image of the help desk profession by setting and achieving the highest standards of excellence in customer support. HDI bases their selection of the Team Excellence Award winner on specific criteria that evaluates the applicant's ability to demonstrate excellence within three categories: people, process, and technology.
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