Carnegie International Corporation (OTCBB:CGYC CGYC - Common Ground Youth Church) and its RomNet Support Services, Inc., subsidiary today announced plans for the launch of Help Desk Doctor(TM) Web site in the fourth quarter.

Mr. Gentile described the new Carnegie/RomNet service and Web site as an "outsourced help desk, ideal for the small and medium size business that doesn't want to commit the resources necessary to support their internal systems and users. RomNet's experienced staff," he said, "will function as their virtual help desk, and users will have 24-hour access to online technical support, FAQs, or simply contact a representative directly.

"Every corporate client will have a detailed log of their systems, software, and configurations maintained by Help Desk Doctor so technicians will be able to focus on and solve problems more quickly," he said.

Mr. Gentile said that RomNet has been providing technical support and beta testing services for many types of hardware and software, and has grown software along with the needs of many dot-com companies here in the Boston area, and around the country. "We've built a great technical resource," he said, "that we will be making available in Help Desk Doctor."

Lowell Farkas, president of Carnegie, an Internet support and computer telephony holding company, said Help Desk Doctor will provide technical knowledge and support to businesses of all sizes, organizations, associations, educational institutions, and individual PC users.

"Carnegie and RomNet plan for Help Desk Doctor to become a leading resource for general computer technical support online," Mr. Farkas said. "'The Doctor' will be in," he said, "for any user with Internet access, and will offer the ability to search and resource from vast databases of FAQs covering areas ranging from installation of software to configuring hardware to customizing and maintaining an operating system."

Help Desk Doctor will be operated by RomNet, which Carnegie acquired in 1998. Based in Boston, RomNet provides technical support services via telephone fax and e-mail for a variety of software products, utilizing skills and expertise of graduate and undergraduate students from Harvard, the Massachusetts Institute of Technology, and Boston University. Its technical focus includes Windows(R), Macintosh(R) and UNIX(R) platforms, as well as offering a variety of services including creating visual and audible Web sites that support and offer information for customers and prospects.
Nick Gentile, RomNet's president, said Help Desk Doctor users will have access to a technical glossary of more than 1,000 computer-related terms, with other information, including telephone numbers and e-mail addresses of virtually every hardware and software company -- also readily available.

"Specialized help will also be available to business and individual users who need more hands-on assistance," Mr. Gentile said, noting registered users of the Help Desk Doctor will have the option of contacting one of RomNet's experienced technicians directly via email, phone or on-line chat. RomNet will offer a selection of service packages covering single, multiple or unlimited access to its technical support staff, which will be on-call around the clock, seven days a week. In addition, single incident access will be available.