As an entirely Web-based solution that natively integrates with management tools like Microsoft SMS, Helpdesk Solution provides affordable, easy-to-use, and extremely flexible management of help desk operations.

"As business environments become increasingly complex with disconnected and remote users, the ability to effectively manage help desk functions becomes more difficult," said Greg Butterfield, president and chief executive officer of Altiris Inc.

Altiris Inc., a leading developer of software solutions that reduce the total cost of owning IT resources, Tuesday announced the release of Helpdesk Solution, a new Web-based tool designed to facilitate the management of help desk work items via notification policies and detailed Web-based reporting on service levels, help desk activity and trends, and cost analysis specific to machine history and resource allocation.

-- Automated notification policies and reporting -- Helpdesk Solution provides a number of customizable notification and reporting options available through the fully integrated Altiris Notification Server. These features include: automatic notification of VIP requests, administrative notification of unresolved high-priority issues, and more than 60 pre-packaged reports covering
everything from resolution statistics to individual machine histories.

-- Integration with other management tools -- Helpdesk Solution includes native integration with Altiris Inventory Solution and Microsoft SMS (including remote access to the SMS console) as well as hooks to many other Altiris products including Carbon Copy.

-- Support for handheld devices -- Helpdesk Solution provides management of help desk activities from wireless devices based on the Windows CE protocol.

"With Helpdesk Solution, Altiris provides an effective tool to give corporate help desks a firm grasp on, and total control over, new and on-going support issues. Whether a user is local or remote, or whether the help desk worker is in the office or out, Helpdesk Solution provides help desks an effective way to solve IT problems and exceed customer expectations."

Helpdesk Solution is an easy-to-use tool designed to improve both the efficiency and effectiveness of help desks. Helpdesk Solution reduces management costs by providing a number of innovative features, including:
-- Entirely Web-based -- Helpdesk Solution is quick to implement, requires no client to deploy or maintain, is easily customizable to meet diverse organizational needs, quickly and easily scales across enterprises of any size, and provides full browser-based management capabilities any time and from anywhere. It also includes full support of remote and mobile users.