I guess I should provide some background. Maybe that will help with suggestions. 99% of our support issues are mind-numbingly easy, so it's all in my head. However, I do get calls/emails from customers with really weird problems that are sometimes our fault and sometimes not. Currently, I just save those email threads in case I run into a new customer with the same weird problem, but over the years, those emails have added up and are hard to sort through. This is why I would like to utilize a help desk system. Besides, something may happen (knock on wood) and I won't be around to do the job anymore. It would be nice to have my replacement to have access to all of this information. Dig? posted by NoMich to computers & internet (13 comments total) 2 users marked this as a favorite Some more options.

I am the support division of our very small company and I would like to utilize some sort of help desk type of software. I won't have our customers starting new tickets or anything like that. It would be me opening new tickets, entering text, and then closing the tickets myself. I would need it to be searchable, but I wouldn't need it to support different languages or have chat or email or profiles or anything fancy like that.
Does anything like that exist? I have already peeped this previous AskMe question and it doesn't apply because all of the suggestions are for fancy-pants crap.