Before I tell you how our helpdesk software works, let me quickly cover system requirements. You'll need an old PC with a network card - that's all! Because the entire system is built on java, it's compatible with anything, a server, a computer, and probably some things we haven't even tried yet.

SomeHelp is free, simple IT help desk software which helps your IT team/support desk manage and administrate support calls from your own organisation's users or your customers. It has been deliberately designed for simplicity of use and although it is rich in features, if you do want the most sophisticated solution available then this may not be the database for you!

An operator logs into the web based help desk, selects the inquiry from the list of pending service tickets and claims responsibility over it. The help desk software immediately removes taken ticket from the pending queue and a copy of the message is being emailed to the operator as if it was sent directly from the customer's computer. At this point operator may start composing a response using his/her favorite mailer program with a single click on "reply" button.

Many online companies offer free help desk software. Most of these programs are downloadable, easy to install and relatively easy to use. One company, HelpDeskReloaded.com, offers an excellent free help desk program with almost daily updates.

By trying out the software for myself, I could not provide you with a true review of the products. Performance means everything, and the best way to test performance is to see how it works for multiple businesses with varies needs. Today I am going to hook you up with the most reputable review sources available so that you can draw your own conclusion, and hopefully you will come back and tell us what you found.

Leigh Business Enterprises Ltd. (LBE) is giving away licences for its latest helpdesk software. Anyone can apply for a single user licence for LBE's browser or Windows based helpdesk applications. There is no spyware, no ads, no time limit, no tricks! This is exactly the same software as sold by LBE and used by businesses, major educational institutes, government bodies and health organizations throughout the world. The only restriction in this free licence is that only one person can use the software at one time.

I evaluated a few systems a couple of months ago, and we ended up with OTRS. I can't speak to using it as a solution database, although it does have plenty of search capabilities, but it makes a very nice ticketing system. Some of my favorite features are the ability to receive e-mails and send canned replies right from within the system, an "auto-close if no action" function, and the POP3 checker for e-mail. Worth a look.

In your search for freeware, keep your eye open for links that claim to be free while offering only a free trial version for a fixed time period. In addition, keep in mind the required useful features, administrator and user functions and whether you need multi-operator support. If your business does not require multiple operators, avoid going for complex software that provide features such as unlimited operators. Similarly, if your website does not support PHP, avoid selecting PHP ticket systems. Choose a web-based tool if you want your software to be accessible from any where.

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.

If your playing does not order binary operators,avoid feat for Byzantine code that wage features much as unlimitedoperators.Similarly, if your website does not hold PHP, refrain selecting PHP listing systems. Choose a web-based agency if you wan't your code to beaccessible from whatever where.Let's countenance at the features of whatever freeware assist code much as Help Desk Lite, Trouble Ticket Express, and HelpDesk Connect.