This is what the problem tracking software deals with. Have you ever happened to be writing an e-mail reply to a customer inquiry and when you have hit "send", another member of your team has already dealt with the problem? It happens because conventional e-mail software does not support "group" mode. The Trouble Ticket Express solves the problem, as it requires claiming an ownership over a ticket, before ever starting to write an answer and ensures that no ticket belongs to more than one operator at once. It is like having shared mailbox with an advanced access control. Each e-mail message (or service ticket) has new attributes showing who is responsible and what current state is.

A customer submits an issue (ticket) to Jitbit Help-Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website-related issues etc) get notified of a new issue, and take it (or are assigned by the administrator). Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.

The system is deployed as a cost-effective hosted solution, so it won't require big investments. You will never have a headache with all the technical problems like security, reliability and maintenance again.

Have you ever happened to be writing an e-mail reply to a customer inquiry and by the time you have hit send button, another member of your team has already dealt with the problem? It happens all the time because generic email system is not intended to operate in a "groupware" mode.

Are you looking for a help desk support software solution designed to ensure your organization effectively communicates, organizes, tracks and reports the issues that matter the most to you and your customers?

By using smart filtering technology, Veetro will analyze message senders and pair them to entries already present in your company Address Book. To eliminate double entries, Veetro will also create Contacts for you automatically if none presently exist, this keeps all correspondence logged under each contact entity in both your recognized and unknown customer base.

Help Desk Server integrates with your email system. It provides customizable email notification upon submission, assignment, closing of a request. It can also receive service requests submitted by email. You can set up an email account such as helpdesk@yourcompany.com for Help Desk Server. Users can send requests to this email address. Help Desk Server imports them in to the database as if they were submitted via the web interface. Help Desk Server can also integrate with LDAP/Active directory for user authentication.

With a complete feature set and an affordable price tag, Hot Help Desk will improve the efficiency of your business. You can transform your cost center to a revenue center.

There's a process your web based help desk software can follow in order to accomplish this, and it's very simple. It starts out with you being clever and knowing what questions your customers are asking. In case you don't know, most of the questions you get are going to be around the same topic, and around the same things, so you can prepare for that.